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Viva Air Colombia

Viva Air Colombia is a low-cost carrier based in Colombia that offers domestic and international flights. It is the second-largest airline in Colombia by passengers carried. Viva Air Colombia operates hubs in Medellín, Bogotá, and Cali. The airline flies to destinations in Colombia, Peru, Ecuador, Argentina, Dominican Republic, United States, and Mexico.

Viva Air Colombia offers three fare classes: Basic, Smart, and Plus. Basic fares are the cheapest, but they do not include any checked baggage or seat selection. Smart fares include one checked bag and seat selection. Plus fares include two checked bags, seat selection, and priority boarding.

Viva Air Colombia has a fleet of Airbus A320 aircraft. The airline has a good safety record and has never had a fatal accident.

Viva Air Colombia is a popular choice for travelers on a budget. The airline offers low fares and a good safety record. However, Viva Air Colombia does not offer any frills, such as complimentary meals or in-flight entertainment.

How can I book a flight with Viva Air Colombia

Online: This is the most convenient way to book a flight, and you can do it from anywhere in the world. To book a flight online, go to the Viva Air Colombia website and enter your desired travel dates and destinations. You will then be able to see a list of available flights. Once you have chosen a flight, you can select your seats and add any additional extras, such as baggage or insurance. Finally, you will need to enter your payment information and complete your booking.

By phone: You can also book a flight with Viva Air Colombia by phone. To do this, call the Viva Air Colombia customer service line at 1-855-652-0600. You will need to have your travel dates and destinations ready, as well as your payment information.

At the airport: You can also book a flight with Viva Air Colombia at the airport. However, this is the least convenient option, as you may not be able to get the best price or the seat you want. To book a flight at the airport, go to the Viva Air Colombia check-in counter and tell the agent that you would like to book a flight. You will need to have your travel dates and destinations ready, as well as your payment information.

No matter which way you choose to book your flight, make sure to have your passport or other valid ID ready, as you will need to show it at the airport. You will also need to arrive at the airport early for your flight, as there is a security check that you will need to go through.

What are Viva Air Colombia's baggage fees?

Viva Air Colombia's baggage fees vary depending on the fare class you choose. Here is a breakdown of the baggage fees for each fare class:

Basic:
Checked baggage: None

Carry-on baggage: Up to 7 kg (15.4 lb) in weight and 25 cm x 40 cm x 55 cm (9.8 in x 15.7 in x 21.7 in) in dimensions

Smart:

Checked baggage: Up to 23 kg (50 lb) in weight and 62 linear inches (158 cm) in dimensions

Carry-on baggage: Up to 10 kg (22 lb) in weight and 28 cm x 45 cm x 56 cm (11 in x 17.7 in x 22 in) in dimensions

Plus:

Checked baggage: Up to 32 kg (71 lb) in weight and 62 linear inches (158 cm) in dimensions

Carry-on baggage: Up to 12 kg (26.5 lb) in weight and 35 cm x 52 cm x 75 cm (13.8 in x 20.5 in x 29.5 in) in dimensions

You can purchase checked baggage at the time of booking, at the airport, or through the Viva Air Colombia app. Baggage fees will be higher if you purchase them at the airport or through the app.

Here are some additional things to keep in mind about Viva Air Colombia's baggage policy:

  • You can check up to two bags per person.
  • Baggage fees are not refundable.
  • If your checked baggage exceeds the weight or dimensions limits, you will be charged an overweight or oversized baggage fee.
  • For more information on Viva Air Colombia's baggage policy, please visit the airline's website or contact customer service.

Can I select my seat on a Viva Air Colombia flight?

Yes, you can select your seat on a Viva Air Colombia flight, but you will have to pay a fee to do so. The fee varies depending on the fare class you choose and the type of seat you want. You can select your seat during the booking process, online check-in, or at the airport kiosk.

Here is a breakdown of the seat selection fees for each fare class:

  • Basic: $8 USD
  • Smart: $12 USD
  • Plus: $16 USD

You can also select certain types of seats for an additional fee. These types of seats include:

Exit row seats: These seats have extra legroom and are located near the emergency exits.

Window seats: These seats offer a view out the window.

Aisle seats: These seats offer easy access to the aisle.

To select your seat, go to the Viva Air Colombia website or app and enter your booking confirmation number. You will then be able to see a list of available seats and select the seat you want. Once you have selected your seat, you will need to pay the applicable fee.

If you do not select your seat in advance, you will be assigned a seat at check-in. However, you may not be able to get the seat you want if you do not select it in advance.

What is Viva Air Colombia's cancellation policy?

Viva Air Colombia's cancellation policy is generally very restrictive, and most tickets are non-refundable. However, there are a few exceptions.

Cancellations within 24 hours of booking: If you cancel your flight within 24 hours of booking, and your flight departure is at least 7 days later at the time of reservation, you will not be charged a cancellation fee.

Refunds for canceled flights: If Viva Air cancels your flight, you will be entitled to a full refund of your ticket price.

Refunds for extenuating circumstances: If you are unable to travel due to an extenuating circumstance, such as a medical emergency or a death in the family, Viva Air may be able to issue you a refund. However, you will need to provide documentation to support your claim.

Refunds for voluntary changes: If you would like to change your flight to a different date or time, Viva Air may be able to accommodate your request. However, you will be responsible for any fare difference.

In general, it is best to book a refundable ticket with Viva Air if you are unsure about your travel plans. You can also purchase travel insurance to protect yourself against cancellations for reasons beyond your control.

Here is a summary of Viva Air Colombia's cancellation policy:

  • Most tickets are non-refundable.
  • Cancellations within 24 hours of booking are not subject to a cancellation fee.
  • Refunds are issued for canceled flights.
  • Refunds may be available for extenuating circumstances.
  • Voluntary changes may incur fare differences.

How can I manage my Viva Air Colombia reservation?

1. Online:

The easiest way to manage your reservation is to use the Viva Air Colombia website or app. To do this, simply enter your booking confirmation number and surname. You will then be able to see your itinerary, check in for your flight, select your seat, add baggage, and manage your payment information.

2. By phone:

You can also manage your reservation by phone by calling Viva Air Colombia's customer service line at 1-855-652-0600. The lines are open from 6:00 AM to 10:00 PM (CST) Monday through Friday, and from 8:00 AM to 10:00 PM (CST) Saturday and Sunday.

3. At the airport:

If you are at the airport, you can also manage your reservation at the Viva Air Colombia check-in counter. However, this is the least convenient option, as the lines can be long and you may not be able to get the seat you want.

Here is a summary of how to manage your Viva Air Colombia reservation:

Online:
  • Go to the Viva Air Colombia website or app.
  • Enter your booking confirmation number and surname.
  • Manage your itinerary, check in for your flight, select your seat, add baggage, and manage your payment information.
By phone:
  • Call Viva Air Colombia's customer service line at 1-855-652-0600.
  • Provide the agent with your booking confirmation number and surname.
  • Request the desired changes to your reservation.
At the airport:
  • Go to the Viva Air Colombia check-in counter.
  • Provide the agent with your passport or other valid ID.
  • Request the desired changes to your reservation.

Please note that there may be additional fees for managing your reservation online, by phone, or at the airport.

FAQ

What is Viva Air Colombia?

Viva Air Colombia is a low-cost airline based in Colombia. It is the second-largest airline in Colombia by passengers carried. Viva Air Colombia operates domestic and international flights to destinations in Colombia, Peru, Ecuador, Argentina, Dominican Republic, United States, and Mexico.

What is Viva Air Colombia's baggage policy?

Viva Air Colombia's baggage policy allows one carry-on bag that must not exceed 10 kg (22 lb) in weight and 35 cm x 52 cm x 75 cm (13.8 in x 20.5 in x 29.5 in) in dimensions. Checked baggage is optional and must not exceed 23 kg (50 lb) in weight and 62 linear inches (158 cm) in dimensions. Additional fees apply for checked baggage.

What is Viva Air Colombia's cancellation policy?

Viva Air Colombia's cancellation policy is generally very restrictive, and most tickets are non-refundable. However, there are a few exceptions, such as cancellations within 24 hours of booking or refunds for canceled flights.

How can I book a flight with Viva Air Colombia?

You can book a flight with Viva Air Colombia online, by phone, or at the airport. The most convenient way to book a flight is online. To book a flight online, go to the Viva Air Colombia website and enter your desired travel dates and destinations.

Can I select my seat on a Viva Air Colombia flight?

Yes, you can select your seat on a Viva Air Colombia flight for an additional fee. The fee varies depending on the fare class you choose and the type of seat you want. You can select your seat during the booking process, online check-in, or at the airport kiosk.

What do I need to bring to check in for a Viva Air Colombia flight?

To check in for a Viva Air Colombia flight, you will need to bring your passport or other valid ID, your boarding pass, and your checked baggage (if applicable).

What is the boarding process like for Viva Air Colombia flights?

Boarding for Viva Air Colombia flights begins approximately 30 minutes before departure. Passengers will be boarded by group number, which is displayed on their boarding pass.

What is the food and beverage service like on Viva Air Colombia flights?

Viva Air Colombia offers a limited selection of food and beverages for purchase on board.

What is the entertainment like on Viva Air Colombia flights?

Viva Air Colombia does not offer any inflight entertainment. However, passengers are allowed to bring their own electronic devices.

How can I file a complaint with Viva Air Colombia?

You can file a complaint with Viva Air Colombia online, by phone, or in writing. To file a complaint online, go to the Viva Air Colombia website and click on the "Contact Us" tab. To file a complaint by phone, call the Viva Air Colombia customer service line at 1-855-652-0600. To file a complaint in writing, send a letter to Viva Air Colombia, Attn: Customer Service, PO Box 4131, Medellín, Colombia.

How can I track my baggage claim?

You can track your baggage claim online or by calling the Viva Air Colombia customer service line at 1-855-652-0600.

Disclaimer:

Vivaairlinesticket.com is an agent for travel and tours or operator. We function as a liaison between the passengers and airline or travel service providers. We've never claimed that it is an airline, nor are we affiliated or associated with an airline. We work as mediators, helping customers and airlines with the services they require. We've developed a unique promotional strategy. Furthermore, our website doesn't have any affiliation with any company or airline.